Andre Moxie Discusses how PDAs Affect Customer Service

Andre Moxie is a sales representative for a large corporation and says that the complex needs of big companies make quick, unhampered communication a prized commodity. The advent of digital communications, observes Andre Moxie, has transformed corporate structures for the better. One impressive technological innovation, reports Andre Moxie, has been the personal digital assistant, or PDA.

Although PDAs are a fairly recent addition to the business world, points out Andre Moxie, it is already hard to imagine life without these handy gadgets. A direct result of PDA communications for customer service, explains Andre Moxie, is that customers have immediate and constant access to companies. In a competitive market, says Andre Moxie, good customer service is often the deciding factor for shoppers.

Andre Moxie has observed first hand that when faced with a selection of relatively similar products, a customer will usually choose the product with the best customer support. If a shopper knows that they will be able to reach a company whenever they need it, adds Andre Moxie, that shopper will become a customer. If a company is responsive to the customer’s queries and concerns, then according to Andre Moxie that customer is likely to remain loyal to that company. Andre Moxie adds that repeat customers give a company a great deal of credence in the marketplace.

In that vein, Andre Moxie points out that with the implementation of PDAs, sales people and other customer service representatives make themselves accessible to their clientele on an unprecedented level. It is usually a more convenient situation for the professionals, explains Andre Moxie, because they can field calls and answer questions without reporting to the office or being tethered to their computers. On the other hand, notes Andre Moxie, sales and customer service representatives have to be ready for the increased demands on their time that come with such unhampered connectivity. Though PDA powered customer service is more demanding, concludes Andre Moxie, it contributes to a strong and happy customer base.

About the Author

Andre Moxie entered the world the same year that the Beatles let it be known that they wanted to hold your hand. Born in Ithaca, New York in 1964, Andre Moxie was raised as an independent thinker during a time of great civil unrest. Andre Moxie completed his primary education and then entered the University of Delaware, Newark, Delaware in 1983 where he obtained a Bachelor of Science degree in Criminal Justice. Following graduation, Andre Moxie relocated to Yuba City, California and entered the Air Force as a 2nd Lieutenant.

From 1988 until 1991 Andre Moxie served his country as a Personnel Officer in command of 25 military Personnel and 30 civilian volunteers. Andre Moxie was stationed at Beale Air Force Base in California, 15th Air Force, Strategic Air Command.  While stationed at Beale AFB, Andre Moxie enrolled at Golden Gate University in 1988 where he earned a MS degree in Human Resources Management.  In 1991 Andre Moxie completed his service commitment and received the United States Air Force Commendation Medal for Meritorious Service.

Turning the corner and heading toward a professional carrier in the private sector, Andre Moxie was recruited in 1991 by Pfizer Pharmaceuticals. The company hired Andre Moxie as a sales representative for the pharmaceutical giant to cover the Orlando, Florida territory.  In 1995 Andre Moxie left Pfizer for Merck & Co. and was a representative in the Hollywood, Florida territory in the Florida Region.

In 1996, Andre Moxie was promoted to Headquarters for Merck and Company’s. Initially serving as a Field Communications Coordinator for VASOTEC, Andre Moxie acted as a field communication specialist responsible for all field sales communications for Merck’s cardiovascular products. Again advancing in 1997, Andre Moxie accepted the position of Product Trainer HT/HF Market Integration Team Same Sales Trainer at Merck and Co.  In that position Andre Moxie was responsible for training representatives about Merck’s cardiovascular products.

In January 1999, Andre Moxie was appointed as Business Manager for the Miami District for Merck and Company. Continuing through the ranks of management, Andre Moxie found himself serving as Acting Senior Director Field of Implementation Team for Hospital and Specialty in 2005. Andre Moxie was entrusted to support and coordinate among sales management, marketing, and direct reports to achieve brand success for all Hospital and Vertical products. Filling yet another management need Andre Moxie accepted an appointment within Merck and Company in 1996 to the position of Senior Director of Training Planning and Brand. In this position, Andre Moxie collaborated with sales and marketing units within the company to fully develop one year and three year training plans, with emphasis on high-quality, value-added programs and resources that affected appropriate behavioral objectives.

Beginning in 2006 and continuing into 2008 Andre Moxie filled the position of Senior Director of Neurology Sales at Merck and Co. for the Southern United States. Andre Moxie was again advanced late in 2008 to the position of Director of Commercial Operations for the Mid South Joint Venture Sales force, Merck and Co.

From January 2010 to the present Andre Moxie has served as the Director of Commercial Operations for the New South Region, Merck and Co. Andre Moxie currently resides in the Metro Atlanta, Georgia area.

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